Refund policy

Returns. Because our meals are perishable and ship frozen, we cannot accept returns of delivered product. Please do not ship product back to us.

If something is wrong with your order. Contact support@cleaneatzkitchen.com within [7] days of delivery with your order number and photos of the affected product and packaging. If your order arrives incorrect, damaged, or in unacceptable condition, we will make it right through one of the following:

• replacement of the affected products on a future shipment;
• store credit equal to the value of the affected products; or
• a refund of the affected products to your original payment method.

We will offer the option that best resolves the issue, and you may request a refund to your original payment method instead by telling us so when you contact us.

Orders we cannot ship. If we cannot ship your order within the timeframe stated at checkout, we will contact you with a revised shipping date and the option to cancel. If you cancel, or if we cancel the order, we will refund the full amount to your original payment method. Store credit is not used for cancelled or unshipped orders.

Orders lost or undeliverable in transit. If a shipment is lost, or is delivered so late that the product is no longer safe to consume, contact us and we will replace the order or refund it.

After delivery. Product must be moved to a freezer promptly on arrival. We cannot replace or refund product that spoiled because it was not retrieved or stored properly, or because an incorrect delivery address was provided.

Store credit issued under this policy is governed by our Terms of Service