1. INTRODUCTION

Your privacy is extremely important to us. This Privacy Policy describes how CE Kitchen Inc (dba Clean Eatz Kitchen) (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from our website at https://www.cleaneatzkitchen.com, use our mobile application (Android and iOS), or interact with us in any other way (collectively, the “Service”).

By using our Service, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Service. This Privacy Policy is incorporated by reference into our Terms of Service.

For questions or requests regarding your personal data, please contact us at support@cleaneatzkitchen.com

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you use our Service, including:

Account Information. When you create an account, we collect your name, email address, phone number, mailing address, and password.

Order Information. When you place an order, we collect your billing address, shipping address, payment information (credit or debit card number, card type, expiration date, and billing address), and details about the products you purchase.

Communications. When you contact us via email, phone, live chat, or social media, we collect the content of your messages, any attachments, and your contact information.

User-Generated Content. If you leave product reviews, upload images, or submit other content, we collect that content along with any associated metadata.

Survey and Feedback Data. If you participate in surveys, promotions, or contests, we collect the information you provide in those submissions.

SMS Opt-In Data. If you opt in to receive SMS messages from us, we collect your phone number and consent preferences.

2.2 Information We Collect Automatically

When you access or use our Service, we automatically collect certain information, including:

Device and Log Information. We collect your IP address, browser type and version, operating system, device identifiers, referring/exit pages, date and time stamps, clickstream data, and pages or features you view or interact with.

Location Data. We collect approximate geographic location based on your IP address to provide you with a better user experience and relevant content.

Cookies and Tracking Technologies. We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about how you use our Service. See Section 8 (Cookies and Tracking Technologies) for more detail.

Usage Information. We collect information about your interactions with the Service, including the products you view, items added to your cart, searches you perform, and the time and frequency of your visits.

2.3 Information We Receive from Third Parties

We may receive information about you from third-party sources, including:

Payment Processors. Our payment processor(s) may share transaction data with us to facilitate order processing and fraud prevention.

Shipping Carriers. Our shipping partners may share delivery status information, including confirmation of delivery and any delivery exceptions.

Analytics Providers. Third-party analytics services (such as Google Analytics) may provide us with aggregated or de-identified data about site usage patterns.

Social Media Platforms. If you log in to our Service using a social media account (Facebook, Google, Apple), we may receive your name, email address, and profile information from that platform, subject to your privacy settings on that platform.

Advertising Partners. We may receive information from advertising partners about your interactions with our ads on other platforms.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Order Fulfillment. To process, fulfill, and ship your orders; to send order confirmations, shipping notifications, and delivery updates; and to process returns, refunds, or exchanges in accordance with our policies.

Account Management. To create and manage your account, authenticate your identity, and provide customer support.

Communication. To respond to your inquiries, provide customer service, send transactional messages (order confirmations, shipping updates, account notifications), and, with your consent, send promotional messages about products, offers, and events.

Service Improvement. To analyze usage patterns, diagnose technical issues, improve our website and mobile app, develop new products and features, and personalize your experience.

Marketing and Advertising. With your consent or as otherwise permitted by law, to send promotional emails, SMS messages, and targeted advertising. You may opt out of marketing communications at any time (see Section 7).

Safety and Security. To detect and prevent fraud, unauthorized transactions, and other illegal activities; to protect the security and integrity of our Service; and to enforce our Terms of Service.

Legal Compliance. To comply with applicable laws, regulations, and legal processes, and to respond to lawful requests from government authorities.

Analytics and Research. To conduct analytics, research, and reporting to understand how our Service is used and to improve our business operations.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information with the following categories of recipients:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

Shopify Inc. — Our e-commerce platform, which processes transactions, stores order data, and hosts our website. Shopify’s privacy policy is available at https://www.shopify.com/legal/privacy.

Shopify Inc. processes payment transactions securely. Your payment card information is transmitted directly to and stored by the payment processor, not by us.

Shipping carriers (e.g., UPS, FedEx, USPS) — To deliver your orders and provide tracking information.

Vajro — Our mobile app provider, which may receive your email address and account information to facilitate the mobile app experience.

Google Analytics and Firebase Analytics — To analyze website and app usage. Google’s privacy policy is available at https://policies.google.com/privacy.

Klaviyo — Our email and SMS marketing platform, which receives your email address, phone number, name, purchase history, and browsing behavior to send personalized marketing communications and automated flows (e.g., abandoned cart reminders, post-purchase follow-ups). Klaviyo’s privacy policy is available at https://www.klaviyo.com/legal/privacy-notice.

Stamped.io — Our product reviews and ratings platform, which receives your name, email address, order details, and any review content or images you submit. Stamped.io may send you review request emails on our behalf after a purchase. Stamped.io’s privacy policy is available at https://stamped.io/privacy-policy.

ReferralCandy — Our referral marketing platform, which receives your name, email address, and order information to facilitate our customer referral program. If you participate in or are referred through our referral program, ReferralCandy will process your referral link activity, reward status, and related data. ReferralCandy’s privacy policy is available at https://www.referralcandy.com/privacy-policy.

4.2 Business Transfers

If CE Kitchen Inc is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transition, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information if required to do so by law, regulation, court order, or other legal process, or if we believe in good faith that disclosure is necessary to: (a) comply with applicable law or respond to valid legal process; (b) protect the rights, property, or safety of CE Kitchen Inc, our customers, or others; (c) detect, prevent, or address fraud, security, or technical issues; or (d) enforce our Terms of Service.

4.4 With Your Consent

We may share your information with other third parties when you have given us your express consent to do so.

4.5 Aggregated or De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Account Information. We retain your account information for as long as your account is active. If you request account deletion, we will delete your account data within thirty (30) days, subject to our legal obligations.

Order and Transaction Data. We retain order history and transaction records for a minimum of seven (7) years for tax, accounting, and legal compliance purposes.

Marketing Preferences. We retain your marketing opt-in/opt-out preferences for as long as your account is active or until you update them.

Website Usage Data. Automatically collected data (log files, analytics data) is typically retained for up to twenty-four (24) months, unless required for security or legal purposes.

Customer Support Communications. We retain support inquiries and related records for up to three (3) years after resolution.

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and destruction policies.

6. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information, including:

Encryption of payment card data during transmission using industry-standard SSL/TLS protocols; secure storage of account credentials using hashing and salting techniques; regular security monitoring and vulnerability assessments of our systems; access controls limiting employee access to personal information on a need-to-know basis; and physical security measures at our facilities.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information. We encourage you to use strong, unique passwords for your account and to avoid sharing your account credentials with others.

If you have questions about the security of our Service, please contact us at support@cleaneatzkitchen.com

7. YOUR CHOICES AND RIGHTS

7.1 Marketing Communications

Email. You may opt out of promotional emails at any time by clicking the “unsubscribe” link in any promotional email or by contacting us. Please note that even if you opt out of promotional emails, we may still send you transactional messages related to your orders and account.

SMS. If you have opted in to receive SMS messages, you may opt out at any time by replying “STOP” to any message. After opting out, you will receive a confirmation message and will no longer receive promotional SMS from us. Standard message and data rates may apply. For help, reply “HELP” or contact us at support@cleaneatzkitchen.com.

Push Notifications. If you use our mobile app, you can manage push notification preferences through your device settings.

7.2 Cookies and Tracking

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of our Service. For more information, see Section 8.

7.3 Account Information

You may update, correct, or delete your account information at any time by logging into your account or by contacting us. If you wish to delete your account entirely, please send a request to support@cleaneatzkitchen.com and we will process the deletion within thirty (30) days.

7.4 Data Access and Portability

You have the right to request a copy of the personal information we hold about you. To make a request, please contact us using the information in Section 15. We will respond to your request within the timeframe required by applicable law.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to collect information and improve our Service. A cookie is a small text file stored on your device by your web browser.

Types of Cookies We Use

Strictly Necessary Cookies. Required for the basic operation of our website, including shopping cart functionality, account authentication, security features, and fraud detection. These cookies cannot be disabled without severely affecting site functionality.

Performance and Analytics Cookies. Help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and errors encountered. We use Google Analytics for this purpose. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

Functional Cookies. Enable personalized features such as remembering your preferences, login information, and shopping cart contents between visits.

Marketing and Advertising Cookies. Used to track visitors across websites for the purpose of displaying relevant advertisements. These cookies may be set by us or by third-party advertising partners.

Managing Cookies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to block or delete cookies. If you block cookies, some features of our Service may not function properly. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Do Not Track Signals. Some browsers offer a “Do Not Track” (DNT) setting. There is no industry-standard interpretation of DNT signals, and our website does not currently respond to DNT signals. However, you can manage your tracking preferences using the cookie settings described above.

9. CHILDREN’S PRIVACY

Our Service is not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@cleaneatzkitchen.com. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information as quickly as possible.

10. STATE-SPECIFIC PRIVACY RIGHTS

10.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

Right to Know. You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.

Right to Delete. You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions (e.g., legal compliance, completing a transaction, security purposes).

Right to Correct. You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt Out of Sale or Sharing. We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes. If this practice changes, we will update this Privacy Policy and provide a “Do Not Sell or Share My Personal Information” link on our website.

Right to Limit Use of Sensitive Personal Information. We only use sensitive personal information (such as payment card details) for purposes necessary to provide our Service and do not use it for profiling or other secondary purposes.

Right to Non-Discrimination. We will not discriminate against you for exercising any of your privacy rights.

To submit a request, please email us at support@cleaneatzkitchen.com with the subject line “California Privacy Request.” We will verify your identity before processing your request and will respond within forty-five (45) days, as required by law. You may also designate an authorized agent to make a request on your behalf.

In the preceding twelve (12) months, we have collected the following categories of personal information: identifiers (name, email, phone, address); commercial information (purchase history, order details); internet and network activity (browsing history, device information, cookies); geolocation data (approximate location via IP); and payment information (card details processed by Shopify Inc.). We have disclosed these categories of information to our service providers (Shopify, shipping carriers, payment processors, analytics providers) for business purposes as described in Section 4.

10.2 Virginia, Colorado, Connecticut, and Other State Residents

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with comprehensive privacy laws may have similar rights to access, correct, delete, and opt out of certain processing of personal information. To exercise your rights, please contact us at support@cleaneatzkitchen.com. We will respond in accordance with applicable state law.

11. DATA BREACH NOTIFICATION

In the event of a data breach that compromises the security of your personal information, we will notify affected individuals and relevant regulatory authorities as required by applicable law. Notifications will be provided by email, prominent website notice, or other means as appropriate, and will include a description of the breach, the types of information involved, and the steps we are taking in response.

12. INTERNATIONAL DATA TRANSFERS

Our Service is operated from the United States. If you access our Service from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our Service, you consent to the transfer of your information to the United States.

13. THIRD-PARTY LINKS AND SERVICES

Our Service may contain links to third-party websites, applications, and services that are not operated by us. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party services you visit or use. This Privacy Policy applies only to our Service.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will: (a) update the “Last Updated” date at the top of this page; (b) post a notice on our website; and (c) for material changes that significantly affect how we use your personal information, send a notification to the email address associated with your account.

We encourage you to review this Privacy Policy periodically. Your continued use of our Service after any changes constitutes your acceptance of the revised Privacy Policy.

15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

CE Kitchen Inc (dba Clean Eatz Kitchen)

Attn: Privacy

306 Old Dairy Rd Wilmington NC 28405

Email: support@cleaneatzkitchen.com

For California privacy requests, please use the subject line “California Privacy Request.”

For data deletion requests, please use the subject line “Data Deletion Request” and include the email address associated with your account.

This Privacy Policy is incorporated by reference into our Terms of Service. By using our Service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.